Contract Detail
U.S. Patent and Trademark Office
DTSV provides the USPTO at the Department of Commerce with massive-scale document review and processing services; workflow system development and implementation; helpdesk/troubleshooting support; quality assurance; program analysis and support; and a wide variety of administrative support services.
Since 1995, DTSV has supported the U.S. Patent and Trademark Office as a prime contractor managing complex document workflows. We provide:
- High-volume application processing
- Workflow optimization and automation
- Review of documents for compliance and completeness
- Document indexing and imaging
- Document receipt and mailing
- Quality review and quality control
Key Metrics:
- Provide quality assurance for 20 million documents per year
- Review and process >1.5 million patent applications per year
- Process >2 million pieces of incoming/outgoing mail per year
Service Level:
- Maintain >99% accuracy
- Maintain turnaround requirements 100% of the time