Director of Operations

As Director of Operations, Kristen provides oversight and administration for DTSV’s current contracts and subcontracts and assists with the development of new business and business partnerships. She brings over 20 years of professional experience and progressively responsible management experience in U.S. Government document management and production environments.

Prior to joining DTSV, Kristen worked as a senior manager at three high-volume document processing sites: the Department of State’s (DOS) National Passport Center (NPC), the National Passport Information Center (NPIC), and the DOS New Orleans (NO) Passport Agency. In early 1999, she established the NO contractor passport operations, which grew to encompass over 100 full-time employees. As Director of Records Management (RM) for over four years, she managed over 30 contracts and 200 employees providing records management, call center, and library services. She also served as the Project Manager for a multi-year contract to provide support services to the DOS, Bureau of Consular Affairs (CA), Visa Services Office (VO). She oversaw a 20-person VO staff which provided Security Advisory Opinion (SAO), immigrant visa (IV) waiver recommendation, and data entry/analysis support services. In 2007, Kristen transitioned into the Deputy Program Manager on a Department of Homeland Security, U.S. Citizenship and Immigration Services (DHS/USCIS) Service Center Operations Support Services (SCOSS) contract in Vermont and California to manage more than 1,000 employees providing comprehensive mail room and records management services through the processing of immigrant applications and petitions. Kristen later served as the Deputy Program Manager on a Department of Justice (DOJ) Mail Management contract. More recently, she served as a Director supporting multiple Citizen Services contracts to include the National Benefit Center (NBC) in Lee’s Summit, Missouri, and the SCOSS contract in Texas and Nebraska.

Kristen has served as a lead ISO 9001 internal auditor, earned her Six Sigma Yellow Belt, and attained her Project Management Professional (PMP) certification. She holds a Bachelor’s Degree in Government.